Refund Policy - Mr Repair

Refund Policy

Refund Policy for MR Repair

At MR Repair, customer satisfaction is our priority. This Refund Policy explains the terms under which refunds, re-service, or service adjustments may be provided for appliance repair and maintenance services booked through our website https://mrrepair.pk/, phone, or WhatsApp.

Nature of Our Services

Service-Based Business

MR Repair provides on-site home appliance repair, installation, and maintenance services in Lahore, Pakistan. Since our services are labor- and inspection-based, refund eligibility depends on the stage and outcome of the service.

Refund Eligibility Before Service

Cancellation Before Technician Dispatch

If a customer cancels the service request before a technician has been dispatched, any advance payment (if collected) may be eligible for a full refund.

Cancellation After Technician Dispatch

If the service is canceled after the technician has been dispatched or has reached the location, a visit or inspection charge may apply, and only the remaining eligible amount may be refunded.

Refund Eligibility After Service

Service Completed

Once the repair or maintenance service has been successfully completed and approved by the customer, payments are generally non-refundable.

This is because the service includes:

  • Technician visit charges
  • Inspection and diagnosis
  • Labor and repair work
  • Time and transportation costs

Repeat Issue / Re-Service

If the same issue reoccurs within the service warranty period (if provided), MR Repair may offer:

  • Free re-inspection
  • Re-service / re-repair
  • Adjustment of the previous service

instead of a monetary refund.

Advance Payments and Deposits

Spare Parts Advance

If an advance payment is taken for spare parts or replacement items, refund eligibility depends on whether the part has been:

  • Ordered
  • Purchased
  • Installed

If the part has already been procured, the refund may be subject to supplier charges.

Non-Refundable Situations

Cases Where Refunds May Not Apply

Refunds may not be provided in the following situations:

  • Customer changes mind after service completion
  • Damage caused after the technician leaves
  • Appliance misuse by customer
  • Existing internal faults unrelated to the repaired issue
  • Delay caused by customer unavailability

Refund Processing Time

Timeline

Approved refunds are generally processed within 5 to 10 business days, depending on the payment method used.

Customer Support for Refund Requests

How to Request a Refund

To request a refund or service review, customers may contact MR Repair through:

Please provide:

  • Customer name
  • Service date
  • Invoice / receipt details
  • Reason for refund request

Our Commitment to Customer Satisfaction

Fair Resolution

MR Repair aims to resolve all service concerns fairly. In most cases, we prioritize re-service and issue resolution to ensure customer satisfaction before processing refunds.

Contact Information

Business Details

Business Name: MR Repair
Owner: Bilal Ahmed
Location: Lahore, Pakistan
Email:
info@mrrepair.pk
bilal.ahmed.wattoo4you@gmail.com
Website: https://mrrepair.pk/

Refund Policy